FAQ

CURRENT TURN AROUND TIME IS ONE WEEK (EXCLUDING WEEKENDS).  DUE TO CURRENT COVID-19 VIRUS, EXPECT DELAYS IN RECEIVING YOUR SHIPMENT.  I AM CURRENTLY SHIPPING ONLY ONCE A WEEK TO PRACTICE SOCIAL DISTANCING.  PLEASE EXPECT AN ADDITIONAL 3-4 DAYS TRANSIT TIME FOR DOMESTIC ORDERS!

**Customer is responsible to make sure their shipping info and items they are purchasing are correct.  I will not exchange or refund your item if you ordered incorrectly or your item is delivered to the wrong address due to customer entering wrong shipping info.**

What are your return policies?

All sales are final!  If you receive a damaged package, please reach out to me at thepintrovert@gmail.com 

I will not replace damaged packages that are not reported within 7 days of delivery.  

How long does shipping take?

Items are shipped out once a week.  From then, due to the current pandemic, domestic orders can take up to a week to arrive.  International orders, please expect a delivery time of 3-4 weeks.  

All domestic orders will receive tracking information.  Please wait 24-48 hours for your tracking information to update. 

I think my package is lost!  What should I do?

Please contact me ASAP if you think your package has been lost in transit.  Although I am not responsible for the delivery of your package once it is scanned by USPS, I will do whatever I can to try and help you locate your package!

Please make sure all shipping info is correct at checkout!

If you have any more questions that were not covered, please reach out to me via email at thepintrovert.com

I will not respond to DM messages regarding your order!